Tag Archives: Ramadan

MTC Touch Ramadan Offer (Unlimited Calls after Iftar): Big Fail!

It started with that ridiculous marketing campaign they called “In My New World.”

I thought it would be about them introducing new services. It turned out about them rebranding. MTC Touch decided to drop the part of their name people use to call the company. They lost the MTC and kept the “Touch” and that made perfect sense to them. I guess we should have taken that as a sign.

MTC decided to offer its subscribers something cool for Ramadan. They get to choose one number which they would be able to call for free after Iftar, throughout the month of Ramadan.

The concept of anything unlimited when it comes to phones in Lebanon is so appealing that many MTC customers jumped on the offer the day Ramadan started.

And behold, a few days later some of them get the following SMS notifying them that they cannot be offered the service because maximum capacity has been reached.

Thank you Twitter user @JessyBechara for the picture

Technically, they aren’t lying. Some of my friends who tried the offer reported horrible service: either the network was busy all the time or they got disconnected more than once during the phone call they were attempting to make and ended up giving up on. So for all matters and purposes, maximum capacity was reached.

However, is that even an acceptable excuse to offer a service so heavily advertised to some users and not for others? Why didn’t they mention it’s a first-come first-served basis which it turned out to be? Even that wouldn’t be acceptable.

Either offer a service to all your users or don’t offer it at all. If you know for a fact that your infrastructure is beyond horrible,  which I believe MTC Touch knows, then simply don’t flaunt anything unlimited to your customers until you can own up to it and offer it to all customers. Mesh neis bsamne w neis bzeit. 

 

Didn’t MTC Touch even consider in its plans that people would jump on the offer? If not, then they seriously need new people in charge of all their departments. If they knew their network would be overloaded and they still went with the offer, then that shows exactly how little they care about their customers. Again, not surprising.

“In My New World,” dear MTC Touch Lebanon, when I’m offered a service, I get it. Maybe you should have used that approach in your campaign?

 

 

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Ramadan Iftar Offers from Some Lebanese Restaurants

For those who are fasting and in need of food and those who are in need of good deals for dinner from July 20th to August 19th, I’ve gathered some of the Ramadan offers by select Lebanese restaurants.

1 – Crepaway

2 – Zaatar W Zeit:

3 – Deek Duke

4 – Amarres

5 – Chili’s

 

6 – Momo’s ($40 per person)

I should be trying the Amarres formule this coming week. If I stumble on other offers, I will update this post. Until then, Ramadan Kareem.

Ramadan Kareem. Now Help the Syrian Refugees

Ramadan Kareem to all my Muslim leaders. I hope it will be a blessed month for you and your families and may your fasting be accepted and hopefully accompanied by good deeds.

A devout Muslim friend of mine told me yesterday that the month of Ramadan is all about being as good a person as you can: to do well upon others. It’s not only about not eating from sunrise to sundown. And it that’s the only thing you do during Ramadan, then you’re not doing it right.

And if there’s one good deed that Muslims and Christians alike should do these days, regardless of whether they’re Ramadan or July for you, is to help out the 20,000 or so Syrian refugees that have come into our land, escaping the fights in Damascus and Syria. The numbers are not exact and there’s no way to truly make sure of them.

But regardless of the number, those are the same people that helped out some of our people back in the July 2006 war when they escaped the Lebanese South and the Bekaa into Syria. It’s probably high-time to repay them, regardless of their political stance from the revolution (pro or against the regime.) Our government has forbade hospitals from providing emergency healthcare for all Syrian refugees.

So for the Muslims of the Bekaa, let your fasting be accompanied by this good deed and help out those refugees who are homeless and fasting underneath the insufferable sun. For the Christians in the Bekaa, open up your homes because that is what a good Christian is all about: helping others.

For once, I hope so-called religious people don’t stop at the crust of their corresponding religion and actually delve a little deeper.

For my Muslim readers and friends, I hope your fasting goes smoothly in this heat.

Ramadan Kareem again.