I had a DSL subscription with IDM for the whole year last year. I had to stop it during December because I moved out of my Achrafieh house and my grandparents didn’t need it.
I had unlimited hours from 11 pm to 7 am that I used extensively and it was great. However, I recently called IDM to install a subscription because the need for internet in the Achrafieh household arose. While discussing the details, I asked if I get unlimited nights and they said yes. So naturally, I subscribed to one of the smaller packages offered because I wouldn’t need a big quota if I can get unlimited quota at night.
5GB per month it was.
I activated the DSL this past Sunday and behold, I don’t get unlimited quota. IDM was closed on Monday so I called on Tuesday and apparently they hadn’t discussed unlimited nights with me. I was making stuff up. And if I had asked them, they would have told me they couldn’t offer it because the “central” didn’t have enough open ports anymore.
So now to get unlimited internet at night, I either have to wait two or three weeks until the governmental decree goes into effect. And if that doesn’t happen, which you know is very likely in Lebanon, I’ll have to cancel my subscription and re-apply again, hoping I’d get a port. It’s a matter of luck apparently.
The saga doesn’t end with me. Twitter user Rabih faced the same thing with IDM while installing DSL at his house in Bsalim. He filed in all the paperwork and went to make sure he got unlimited nights. They said no. So he told them he didn’t want a subscription anymore. They replied that they’d see what they can do.
A week later, IDM contacted Rabih telling him that they have secured a port for him and that he will be getting unlimited nights. However, once his DSL got installed, he didn’t get unlimited quota. The reason? They didn’t activate his port because everyone would be getting unlimited nights in a month.
No, we’re not nagging for the sake of nagging. When an area supposedly has the option to have unlimited night hours, you don’t expect some people to get such a thing and others not to, depending on how lucky they are. Either everyone gets unlimited night traffic in a certain area or no one does.
How much sense does it make that my neighbor in Achrafieh, who lives less than 20 meters away and who shares the same central has unlimited night hours and I don’t? How could they actually tell you: Oh we’ve run out of ports for you. Sorry. You pay the same amount as everyone else in your area except you don’t get to use the internet as much as they do?
Lebanese companies taking their customers lightly and treading on them needs to stop. What’s worse? They actually had the audacity to tell me that I haven’t really paid much so I shouldn’t nag. So dear IDM, if I had paid $1 to get a service you advertised, I expect to get that service. As a company that respects itself, you need to get a grip.