Lebanese iPhone Users: How To Get AT&T To Unlock It

This works for any iPhone 4, iPhone 3GS, iPhone 3G and original iPhone purchased for full-retail price from the US and it’s locked to AT&T, using hacks to make it work in Lebanon.

I currently have the iPhone 4S, which I got factory unlocked. However, I went through every iPhone update except the 3G so the first one I got, the original iPhone, was locked to AT&T and I managed to get an unlock process opened for it today going through the following route.

1 – Write down the phone’s IMEI number.

2 – Download the application “Vonage” on any smartphone that has it. This is an app that will allow you to call US numbers for free. You can get the iOS version here.

3 – Call the following AT&T number using Vonage: +18003310500 – wait for the operator to finish talking then press 1. When it starts talking again, press 0 immediately so you don’t go through the whole list and it will connect you to a customer care representative. Your waiting time shouldn’t be long. For me, it was less than a minute.

4 – The first thing the representative will ask of you is for your AT&T number. Tell them you don’t have have an AT&T contract and that you heard about the iPhone unlocks and would like to unlock your contract-free iPhone, which you bought for full retail price.

5 – At that point, they will take your name, last name, email address and ask you for a phone number. Let them know that you are currently outside of the United States so you prefer to be contacted via email, and make sure they spell out the email for you. However, they’re going to require a phone number to open a case for you so give them your Lebanese phone number in the following format: 961xxxxxxx .

6 – Then they will ask you for the IMEI number. Make sure you have it on you and read it to them. They will repeat it for you. Make sure they have it correctly. A one digit difference can mess things up.

7 – Soon after, they will put you on hold for a few minutes as they check the information you gave them. If all checks out, which it should, they will give you a case number. Make sure you have a paper and pen at your disposal to write it down. Then read it back to them to make sure you have it correctly.

8 – You’re done. Once you’re given a case number, it means your request has to go through the motions of reaching Apple and them sending you the unlock code. I was given a delay till April 17th but I expect to have my original iPhone unlocked sooner.

The whole process took about 20 minutes to finish. It’s pretty streamlined and straightforward. Don’t panic about your English – the customer care representative I spoke to was not American and my English was better than him. Make sure you have all the info you need prepped and you’re good to go.

Just an extra hint, American customer service is actually quite awesome. They care about their customers’ well-being, unlike many Lebanese companies. So be truthful, meaning don’t go all Lebanese-7arboo2 on them, and they’ll be more than glad to help you.

Hope this was of help.

Advertisements

AT&T To Start Unlocking iPhones Today, April 8th

Good news for American iPhone owners. AT&T will start offering unlocks to your devices starting today, if you’re a customer in good standing.

According to MacRumors, they received the following statement:

Beginning Sunday, April 8, we will offer qualifying customers the ability to unlock their AT&T iPhones. The only requirements are that a customer’s account must be in good standing, their device cannot be associated with a current and active term commitment on an AT&T customer account, and they need to have fulfilled their contract term, upgraded under one of our upgrade policies or paid an early termination fee.

This is probably 5 years late on AT&T’s part – iPhones should have been unlocked the moment their contract was up. But for many American customers, this is great news.

I hope they won’t be very strict with the whole “good standing,” “fulfilled term” stuff. My brother will attempt to get his iPhone 4 unlocked soon and I’ll let you know how it goes with him.

For many Lebanese users, this might mean you’ll be able to finally get your AT&T phones unlocked – I’m sure you’re smart enough to find a loophole somewhere you can use.